Terms and conditions for campgrounds and accommodation

Property fees and charges

The Property fee will be charged in full at the time of booking. The total fee charged will include an additional non-refundable booking fee.

Changes and cancellation policies

If You need to cancel or change your booking, You can do it by:

• Managing your booking online; or
• Calling 1300 072 757 (phone assisted cancellations/changes).

Fees incurred due to changes to Your booking will be payable at the time of the change. Where changes result in a reduction of the booking value, a percentage refund may be provided subject to the policy terms and timeframes included below.

Refunds of cancellations (Camping)

• A 75% refund (with the exception of the booking fee) will be made if You cancel any part of the booking 31 days or more prior to the first day of the booking.
• A 50% refund (with the exception of the booking fee) will be made if You cancel any part of the booking less than 31 days prior to the first day of the booking.

That is:

• 0 to 30 days: 50% refund (less booking fee)
• 31 or more days: 75% refund (less booking fee)

All booking fees are non-refundable.

Changes and transfer of booking dates (Camping)

If the property’s booking window permits, You can transfer Your booking(s) for the period between 150 days up to the date of Your booking(s).

When transferring Your booking(s), You must choose an alternate date. If You do not provide an alternate date, Your booking(s) will be cancelled as per the above “Refunds of cancellations (Camping)” terms.

Bookings must be transferred in their entirety. Dates cannot be transferred into multiple bookings.

Bookings can only be transferred within the same Property/site type.

Refunds of cancellations (Other)

• A 75% refund (with the exception of the booking fee) will be made if You cancel any part of the booking 31 days or more prior to the first day of the booking.
• A 50% refund (with the exception of the booking fee) will be made if You cancel any part of the booking 8 to 30 days prior to the first day of the booking.
• No refund will be made if You cancel any part of the booking less than 8 days prior to the first day of the booking or any time after.

That is:

• 0 to 7 days: No refund
• 8 to 30 days: 50% refund (less booking fee)
• 31 or more days: 75% refund (less booking fee)

All booking fees are non-refundable.

Changes and transfer of booking dates (Other)

If the property’s booking window permits, You can transfer Your booking(s) for the period between 150 days and 8 days before the first day of Your booking(s).

When transferring Your booking(s), You must choose an alternate date. If You do not provide an alternate date, Your booking(s) will be cancelled as per the above “Refunds of cancellations (Other)” terms.

Bookings must be transferred in their entirety. Dates cannot be transferred into multiple bookings.

Bookings can only be transferred within the same Property/site type.

Property use

You and Your guests must comply with these terms and conditions for the use of the Property.

NPWS allows the use of the Property for short term stays only. Any other proposed use of the Property, such as for an event or commercial purpose will require prior written approval from NPWS. On-selling of bookings is not permitted.

You and Your guests must physically occupy the Property. The Property may not be left unattended for more than 24 hours, and You must arrive at the Property before 2pm of the day after your booked arrival date.

If NPWS becomes aware of any breach of these terms before or during the booking period, the booking will be void and NPWS reserves the right to require You to vacate the Property, and may make the booking available to other customers.

Check in and check out times

National park use fees

The cost of Your booking does not include fees such as but not limited to, vehicle entry fees or landing fees. Where fees apply, it is Your responsibility to ensure You have a valid pass for the duration of Your visit. See more information about passes and fees.

Changes and cancellations by NPWS

Unforeseen park operational issues and management obligations including but not limited to extreme weather events, fire, natural disasters may mean that the booking cannot be provided. The booking will be cancelled and a full refund provided, including any booking fee paid. NPWS will not be liable for any other losses You may incur as a result of this cancellation.

Termination by NPWS

NPWS may terminate the booking prior to Your arrival, by cancelling Your booking, if You:

• breach any legislation
• breach these terms and conditions

NPWS may terminate the booking during Your and Your guests stay at the Property, by asking You and Your guests to leave the park immediately, if You and/or any of Your guests:

• breach any legislation;
• breach these terms and conditions; or
• cause annoyance or nuisance to others; or
• behave unacceptably (including drunken or uncontrolled behaviour, offensive language, malicious or negligent use of facilities, theft or any other form of behaviour deemed inappropriate by NPWS).

No refund will be provided in these circumstances.

Inclement weather

Unless a property is closed by NPWS, no refunds will be provided outside of the policy due to bad weather. For more information, check park alerts.

Number of guests

The Property must be occupied by the person nominated on the booking and only be occupied by no more than the number of people specified and paid for in Your booking. NPWS reserves the right to charge for any additional occupants. Limits on the number of bookings accepted at a Property may also be enforced. 

If there are additional occupants beyond the number specified in Your booking, NPWS reserves the right to turn them away. No refund will be provided if a lesser number of occupants arrive to those paid for in Your booking.

Unaccompanied minors and under 18 years old

You must be over the age of 18 to make a booking. You may accompany guests under the age of 18 as the responsible adult such as a parent, stepparent, guardian or other adult who has parental rights and responsibilities.

If You are under the age of 18 or any of Your guests are found to be under the age of 18 and not accompanied by a responsible adult, NPWS reserves the right to immediately cancel Your booking and no refund will be provided.

Smoking

NSW national parks are no smoking areas.

Dogs

Pets and domestic animals (other than certified assistance animals) are not permitted in national parks.

Belongings

Any monies, valuables, goods or vehicles that belong to You which are brought into the Property remain Your responsibility. NPWS is not responsible for their safekeeping and will not replace damaged, lost or stolen items.

Privacy

Your responsibility

You are responsible and liable for the actions of You and Your guests at the Property, for the duration of the booking. You must ensure You and all Your guests comply with these terms and conditions, as well as any additional conditions specified on notices provided.

You and Your guests may be required to provide photo ID (including proof of age) to confirm Your booking. If You are requested to provide photo ID and You are unable or unwilling to do so, Your booking may be cancelled, no refund provided.

NPWS expects You to use the Property reasonably. NPWS reserves the right to invoice or charge additional fees if the Property is damaged, left in an unreasonable or unsatisfactory condition, and/or Property items are broken or lost.

Travel insurance

We strongly recommend You and Your guests purchase comprehensive travel insurance. You and Your guests should be satisfied that Your chosen insurance cover fully meets Your personal requirements especially in respect of inclement weather, personal injury or illness.

Acknowledgement of terms

NPWS, We, Us, Our: NPWS, which is part of the Department of Climate Change, Energy, the Environment and Water (DCCEEW).

You, Your, User: The person nominated on the booking.

Property: The campsite or accommodation managed by NPWS, or location on lands managed by NPWS, and referred to in the booking.

Camping: A campsite booking, not part of an itinerary or experience.

Other: All non-camping bookings including accommodation, multi-day walks, overnight experiences.

These terms and conditions apply in relation to any booking made for or by You on any booking system operated by the National Parks and Wildlife Service (NPWS) (ABN 20 770 707 468).  Bookings initiated through a 3rd party source may be subject to varied booking terms and conditions.

You and Your guests are required to comply with all applicable legislation whilst on lands managed by NPWS, including the National Parks and Wildlife Act 1974 and the National Parks and Wildlife Regulation 2019. NPWS reserves the right to make amendments to these terms and conditions from time to time. NPWS will notify You if You hold a future booking which may be affected by any amendments to these terms and conditions. NPWS reserves the right to alter pricing at any time. Unless notified otherwise, booking charges and cancellation terms will apply as sold at the time of booking.

Purchase and redemption

You must have a valid account to purchase and/or redeem a gift voucher. You can create an account when purchasing a gift voucher or when booking an overnight stay at nationalparks.nsw.gov.au.

Gift vouchers must be purchased and redeemed online. The gift voucher, including the gift voucher code, is delivered electronically via email. To redeem the gift voucher, the gift voucher code must be entered at the time of booking.

Gift vouchers can only be used for NPWS managed camping, accommodation, and multiday walks at participating locations (that may change from time to time), that are online bookable through nationalparks.nsw.gov.au. Gift vouchers cannot be redeemed for other products such as annual passes, tours, or visitor centre purchases or be applied towards charges for changes to existing bookings or be used to purchase other gift vouchers.

Redemption is subject to availability.

When using gift voucher credits for a booking, the appropriate amount will be deducted from your account balance, and any unused balance will remain on your account as credits. Unused credits may be applied to subsequent purchases up to the expiry date of the gift voucher. If a purchase exceeds the amount of credits on your account, any remaining amount must be paid with another available payment method.

Expiry date

Gift vouchers, including any unused credits remaining on your account, will expire 3 years from the date of issue. The date of issue is listed on the gift voucher. Any gift voucher or gift voucher credits not used within the 3 year validity period will be void and of no value and any unused amount will not be refunded.

Limitations

Gift vouchers cannot be reloaded, resold, transferred or redeemed for cash. Once purchased, gift vouchers cannot be returned for a refund. Unused gift vouchers including any unused balances of a gift voucher may not be transferred from one account to another.

The use of gift vouchers and accounts are subject to the NSW National Parks and Wildlife Service Terms and conditions for campgrounds and accommodation.

Risk

You should treat gift vouchers like cash. Once we electronically transmit a digital gift voucher to the email address nominated by a purchaser, the risk of loss and title to the gift voucher passes to the purchaser or nominated recipient. We are not responsible (including for the replacement of a gift voucher) if any gift voucher is lost, stolen, destroyed or used without permission.

Gift vouchers are sent electronically by email to the email address nominated by the purchaser. It is the purchaser's responsibility to ensure that the correct email address is entered.

Assignment

We may delegate our issuer obligations to an assignee, without consent. If delegated, the assignee, and not us, will be the sole obligor to the gift voucher owner.

Electing

You must have a valid account to elect to receive credits. You can create an account when purchasing a gift voucher or when booking an overnight stay at nationalparks.nsw.gov.au. Credits can be selected as a substitute for a refund at time of cancellation or when redeeming a gift voucher.

When applying credits to a booking, the credits must be entered at time of booking ahead of any other payment.

Credits can only be used for bookings at NPWS managed camping, accommodation, and multi-day walks at participating locations (that may change from time to time), that are online bookable through nationalparks.nsw.gov.au. Credits cannot be used to purchase other products such as annual passes, tours, or visitor centre products or be applied towards charges for changes to existing bookings or be used to purchase gift vouchers.

The use of credits is subject to availability.

Credits may be used in parts or full. Unused credits can be applied to subsequent purchases up to the expiry date of the credits. If a purchase exceeds the number of credits on your account, any remaining amount must be paid with another available payment method.

Expiry

Unused credits will expire 3 years from the date of issue. The date of issue is listed in your account. Credits not used within the 3 year validity period will be void and of no value and any unused amount will not be refunded.

Limitations

Credits cannot be resold, transferred, or redeemed for cash.

Purchases made with credits will only be refunded as credits.

The use of credits and accounts are subject to the NPWS Terms and conditions for campgrounds and accommodation.

Risk

You should treat credits like cash. The risk of loss and title to the credits is yours. We are not responsible if any credit is lost, stolen, destroyed or used without permission.

Assignment

We may delegate our issuer obligations to an assignee, without consent. If delegated, the assignee, and not us, will be the sole obligor to the credit owner.